Debt collection system based on BPM
In the case where there is a need to reflect in the IT system individual debt collection processes operating in a specific organization, we propose a solution based on IBM Business Process Manager. It works out superbly in situations where individual cases are not a standard debt collection process and recovery operations do not have a mass character. Debt collection of the bank's corporate customer that is indebted in a number of financial products, where there are different forms of security and several guarantors of varying degrees of shared responsibility for the debt could be an example.
Features of the platform based on IBM's Business Process Manager:
- Modern, efficient and reliable process engine that allows to operate processes directly in BPMN notation
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Convenient intranet portal designed for end users containing e.g. customer base, open cases index or list of tasks to complete. Users with appropriate authorisation can view on the diagrams the progress in the implementation of any collection process
- Analytical cockpit that is a part of the intranet portal and that provides users with indicators allowing to track work performance and progress in various aspects. Additionally, it is possible to generate ad-hoc reports based on any data of the recovery process and share these reports with other system users. Data from the generated reports can be exported to external tools (e.g. MS Excel) in order to carry out further analysis
- Dedicated tool that allows users with appropriate authorisation to interfere in the shape of the business processes designed in the system. The flexibility of the platform allows users to design and implement in the operating system a new business process, including the visual design of user interface screens (adding fields, controls placement on the screen, etc.). This is a unique feature that distinguishes Business Management Software solution from others offered on the market.
- Generating printed documents (summons, pleadings, etc.) together with a mechanism of templates management that allows users to modify and add new types of the letters templates
- Document repository allowing to store electronic copies of both documents generated in the system as well as documents from other sources such as scans. You can also integrate with existing customer repository.
Business benefits:
- Lower cost of debt collection process
- Reduced debt amount and debt collection time
- Improved collectors team management
- Improved external collection agency management