IT maintenance and support
Wide range of post-deployment, maintenance and support services offered
by BMS is tailored to the individual needs of our customers. Since
operation continuity of some of our systems is a key demand from our
customers, we are prepared to provide services in non-standard time
frames and adapt our procedures to the customers’ procedures.
BMS assists processes of Service Support and Service Delivery according
to ITIL understanding (Information Technology Infrastructure Library is a
set of concepts and techniques accepted and recognized worldwide and
created and updated in the Office of Government Commerce).
Service support
n
Service support is a suite of a processes that focus on providing the
system users with expected availability and performance of IT systems.
The service support consists of the following processes:
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service desk
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incident management
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problem management
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configuration management
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change management
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release management
Service Delivery
n
According to ITIL, Service Delivery is the second group of the
processes. They help to protect the services delivered directly to the
system users. Service delivery consists of the following processes:
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IT services continuity management
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availability management
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capacity management
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services level management
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financial management of IT services